Returns & Exchanges ( India )
- Customer satisfaction is our top priority, that's why we offer a very generous 2-days, questions-asked return and exchange policy.
- Kindly be informed that the customer is responsible for shipping the product back to our address for the return or exchange process. We will reimburse appropriate amount for the return shipping cost.(Note :- This is not applicable in 2-days return and exchange policy)
- Additionally, if the order needs to be resent, the customer will be responsible for covering the shipping charges.
- To initiate return or exchange requests, please contact us via email at brotherhoodenterprise211.com within 2 days from the date of receiving the product. Returns or exchanges cannot be processed through any other medium.
- Refunds will only be processed through Online Payment Methods.
- For any queries, you can contact our customer support team via WhatsApp at +91 9227098696.
- Please allow 2-3 working days after the product is received back at our warehouse.
Cancellation Policy
- If you decide to cancel your order, our company allows cancellations within 24 hours from your website account.
- For prepaid order cancellations, a deduction of 5% as payment gateway charges will apply.
- If you encounter any issues during the cancellation process, you can reach out to us via WhatsApp at +91 9227098696 or email us at brotherhoodenterprise211@.com .
- Please note that once your order has been shipped, it cannot be cancelled.
- If you cancel your prepaid order within 24 hours, your refund will be processed within 7 working days of the cancellation.
- If you do not receive your refund within 7 working days, feel free to contact us.
For the following condition, the product is not applicable for return or exchange.
- If the product is customized or ready-made according to the customer's size, it cannot be exchanged or returned.
- Products must be returned in their original condition; if a product is damaged or not in its original condition, it cannot be exchanged or returned.
- Orders placed using store credit cannot be exchanged or returned.
- Multiple returns from a single customer are not applicable.
- After 2 days of product received to the customer, we are not providing any type of return or exchange.
- The Product unboxing video is required in case the product is damaged or missing or wrong product received.
Thank you for your understanding. If you have any further questions or require assistance, please do not hesitate to contact us.
Shipping & Return Policy
Returns & Exchanges
1. Exchange Only –
We do offer exchanges on most items within 2 days of the purchase date.
Eligibility for Exchange:
Item must be in original condition – unused, unwashed, and with all original tags attached.
Exchange requests must be made within 2 days of receiving the product.
2. Exceptions – Damaged or Incorrect Items
If you receive a damaged item or an item that does not match your order, contact us within 7 days of delivery at brotherhoodenterprise211@gmail.com.
Please include:
Your order number
Reason for return
Provide clear photos and unedited unboxing video showing the issue
Once we verify the problem, we’ll approve the return and provide further instructions.
Note: Returns are only accepted in cases of damage or order mismatch, and only after our team completes the verification.3. Refunds
Refund Process:
Once the return is received and inspected, we’ll notify you via email.
If approved, the refund will be credited to your online payment method within 5 business days.
Shipping Costs:
Shipping charges are non-refundable, unless:
We sent the wrong item, or
The item is damaged or defective
In such cases, a prepaid return label will be provided.4. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to:
Our error, or
A defective item
For size or color exchanges, please reach out to our customer service team. We’ll guide you through the exchange process.
5. How to do Return or Exchange
To initiate a return or exchange, email us at brotherhoodenterprise211@gmail.com with:
Your order number
Reason for return
Clear photos and an unedited unboxing video showing the item’s condition
After review and approval, we’ll send you return/exchange instructions.
Note: Returns without proper documentation will not be accepted.6. Damaged or Defective Products
If your item is damaged or defective, contact us within 2 days of receipt. After verification, we’ll arrange for a replacement or refund.
7. Refund Timeline
Refunds can take time depending on your payment method and bank.
Please allow us 5 business days after approval for the refund to appear.
Shipping Policy
1. Shipping Methods
We offer multiple shipping options to meet your needs.
Available methods and charges will be displayed at checkout before you finalize your order.2. Processing Time
Orders are typically processed and dispatched within 2–3 business days.
Please note: Processing may take longer during sales or high-demand periods.3. Delivery Time
Once dispatched, delivery usually takes 5–7 business days, depending on your location and season.
4. Order Tracking
When your order is confirmed, you’ll receive an email with a tracking number to monitor your shipment in real time.
5. Shipping Charges
Shipping costs are based on:
- Selected shipping method
- The weight of the order
- Delivery location or area
Final a fees are displayed at checkout.
7. Order Notifications
You’ll receive email updates at each key stage of your order:
Order confirmation
Shipping notification with tracking
Delivery confirmation
For any questions or concerns, contact our support team at:
📧 brotherhoodenterprise211@gmail.com
